WellSurgent is a peer-operated North Carolina nonprofit organization dedicated to helping people with mental and substance use disorders. Through collaboration, education and training, WellSurgent provides consumers, family members, and community supports the tools to live healthy, reduce stigma, and strengthen communities.

Refund Policy

Cancellation/Refund Policy

Individual Training Registration Fees

Individual training registration fees are refundable (less credit card processing fees) if written notice is provided 10 calendar days prior to the first scheduled training session. After this time, there are no refunds. Individuals must reach out to confirm their cancellation and refund request by email to both Ron at rbs@wellsurgent.com and Patty at ps@wellsurgent.com.

In instances of illness, family emergency, or other adverse and unforeseen situations that prevent an individual from participating in and/or attending the training, the individual training registration will be considered a transfer and the initial fee will be applied to a future training conducted by WellSurgent.

Entities organizing trainings or paying on behalf of multiple individuals (more than 2) are governed by our Group Refund Policy.

Published Materials

A participant may submit a refund request of published materials (books, manuals, etc.) purchased by WellSurgent on the participant’s behalf. This request must be made at least 10 calendar days prior to the first scheduled training session in which the published materials are required. The published materials must be returned to WellSurgent for inspection and a 75% refund will be issued if the materials are in at least satisfactory condition or better.

If the refund request is made less than 10 calendar days before a training but more than 5 calendar days before a training, then WellSurgent will issue a 50% refund upon arrival and inspection of published materials in at least satisfactory condition or better.

Contact Us

Wellsurgent welcomes your questions or comments regarding the Refund Policy:


Wellsurgent Corporation
509 Franklin Avenue
Shelby, North Carolina 28150


Email Address:


Telephone number:


Effective as of May 01, 2018. Revised March 8, 2021.